Call us : (210) 674-9366

Contact Us

Our Lackland Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

2254 Brian McElroy Drive
San Antonio, TX 78236
Phone: (210) 674-9366
Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 7:00 pm
Sat.: 10:00 am - 4:00 pm

Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (210) 674-9366.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (210) 674-9366. 



Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at  (210) 674-9369.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (210) 674-9369.
For medical emergencies or to report a fire, please dial 911



Community Management Contacts



Sonia Maranon
Community Manager
(210) 674-9366
[email protected]


Suzanne Farr
Assistant Community Manager 
(210) 674-9366
[email protected]

Lonn Schneider
Facility Manager
(210) 674-9633
[email protected]

How can we help?

Lackland Family Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

Lackland Family Homes
Mgmt. Office: 210.674.9366
Maintenance: 210.674.9369

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

Balfour Beatty Communities
BB Care Helpline: 877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Air Force Housing Office
JBSA Lackland: 210.671.1840
[email protected]